Case Studies2018-08-23T09:06:15+00:00

OUR TRACK RECORD.

This listing contains select case studies from our various solution offerings. If you need similar solutions or more information about our track record, contact us or email us at enquiry@sakhatech.com to start a conversation.

Empowering one of the largest providers of specialty insurance.

About the Client

Founded in 1952, the client is represented by a network of more than 38,000 independent agencies across USA. It is one of the largest offerer of insurance products for manufactured homes, landlord properties, vacant properties, seasonal properties, RVs, motorcycles, off-road vehicles, snowmobiles, boats, personal watercraft, and collectible autos as well as programs for non-standard and mono line auto.

Business Need

Rapid business growth, coupled with an upscaling agency network, meant that the client needed a Policy Management System that could handle all its business needs spread across several locations in the US.

Challenges and Requirements

  • Existing COBOL-based system was inefficient and had to be quickly scaled to modern web-based technologies.
  • The solution had to support thousands of users across all states of USA.
  • The client has nearly two dozen business lines of insurance products.
  • Millions of transactions are processed every year.
  • Missed deadlines have severe financial ramifications for the client.
  • The user scalability requirements range from 50 to 1000+ person offices.

Our Role

We were selected to be accountable for end-to-end delivery of the application. Utilizing our Global Delivery Model, we delivered all the requirements of this complex multi-user, multi-location, highly scalable system over a multi-year timeframe. It involved redesigning the existing real time policy administration screens and business logic from a series of COBOL modules to J2EE middle tier and eliminating Cogen mainframe Customer Information Control System (CICS) from production and test region for Casualty products.

The key activities managed that directly led to the success of the engagement included:

  • Defining the process for and gathering the business requirements from a diverse population
  • Designing and developing the technical architecture frame
  • Designing and developing the application
  • Developing and managing a complex plan which included – Proof of concept development; Rapid screen prototyping to support business requirements gathering and clarity; Phased functionality delivery plan; Interim application deliverables for high-need areas; and Utilization of over 50 (100 peak) highly skilled systems developers

The resulting system is a user friendly, automated and highly interactive web interface for creating Specialty Casualty product policies. It is designed for independent agents, exclusive agents and employees. It is used to collect the required business data for creating a policy, to generate a premium and for selling policy to a customer. It also supports process of handling all sub transactions like Endorsement, Renewal, Rewrite, Cancellation, and Re Initiate on a policy.

Technologies

J2EE and Web 2.0.

Benefits

Benefits to the client includes:

  • The robust architecture helped the client enhance productivity and cut time & costs.
  • Manageability of the system was improved because of consolidation and re-engineering of various legacy systems into a single homogenous, Web 2.0 entity. This lowered maintenance costs and ensured lesser downtime.
  • All the data residing on disparate systems were combined and put into a single database. Access was also enhanced and all users could get complete access to any data required, any time. Consolidation of data also led to higher customer service levels and reduction in customer query response times.
  • The application catered to the needs of the users all over the US and this standardized the administration process.
  • Many of the tasks that were earlier being handled manually were automated, presenting significant efficiency benefits to the client’s operations.

Enabling over 100,000 individuals to lead healthier lifestyles.

About the Client

In recent years, we are witnessing an explosion in cases of chronic diseases and conditions – such as hypertension, type 2 diabetes, heart disease, stroke, obesity and arthritis in India. The dramatic increase is such conditions is primarily due to poor lifestyle choices relating to lack of physical activity, improper nutrition & poor diet and higher stress at the workplace. There is an urgent need for people to regularly assess their health & wellness and make suitable lifestyle modifications to take control of their health at an earlier age which helps to minimize occurrence of chronic disease and improve quality of life.

Our client offers a personalized wellness ecosystem to proactively monitor wellness through 5 health centers.

Business Need

Recently, the client experienced a huge growth in walk-in customers for their health centers and wanted to digitize the whole process for customers. With the increased numbers, the client approached us to develop a solution to reduce process times & operational costs while providing superior customer experience.

The client wanted to develop a solution to help people change their health habits overtime and prevent disease through improving diet, exercise, and mood. Right from customer registration – till results & monitoring, the focus was to empower customers anywhere, anytime through a mobile wellness app and connecting various medical devices to the app.

Challenges and Requirements

  • The complete customer lifecycle management had to be digitized.
  • Based on IoT, medical devices & wearables had to be integrated with the solution.
  • Easy access to medical records on demand had to be provided to customers, while ensuring that the data contained therein is factual, accurate and current.

Our Role

For new, walk-in customers & office / home outbound consultation, we developed a browser-based registration module which captures their profile – personal, health history & habits – through an intuitive questionnaire spanning over 300 questions.

For the initial medical tests such as blood test, BP, BMI, etc, the devices are integrated to a common browser-based admin module and all the results in conjunction with their profile & prognosis are auto-generated and delivered to the customers’ email ID &  mobile app in the form of a wellness report. Customer can also login to a portal to view the results any-time.

Based on the prognosis, 4 devices are provided to the customer – an activity band, blood pressure monitor, glucose monitor and weight scale, with specific instructions on when & how to use them. Measurements from these devices are sent to the mobile app and both the customer & practitioners can monitor progress.

Business intelligence & machine learning modules are developed to provide practitioners with insights into overall wellness and to provide customers with prompts & reminders of the activities they are expected to do to develop themselves.

All these were achieved to the full satisfaction of the client. Currently, we are building the complete ERP system for managing operations – including HR, marketing, billing & revenue management, etc.

Technologies

Microsoft .NET, Amazon Web Services, MySQL, Android & iOS

Benefits

Sakha Global provided several benefits to the client including:

  • The solution provides a single window to all of a customer’s Health & Wellness data. It stores all the results of assessment, records data from wearables, home monitoring devices and helps with trends, recommendations and tips to improve continuously. Customer’s improved wellness is depicted through the dynamically changing Wellness score on the mobile app.
  • Customers’ can get assessment results instantly in the wellness app. The activity band and monitoring devices can be paired with the app to track health & fitness data and make improvements over time.
  • Through business intelligence and machine learning, personalized notifications, tips & recommendations are offered to customers to improve on their health and wellness score.
  • The solution positioned the client as a tech-enabled, progressive visionary and was able to increase it’s customer base by 10-fold, while also attracting marquee corporate clients.
  • The solution also enables the client to become a thought leader on wellness by generating demographic reports.

Sakha Global’s eLearning platform brings skilling to over 100,000 students.

About the Client

An E-learning content authoring company operating out of Pune with multiple offices in India and works with state & central government and their agencies as well as independent learning centres in rural areas. It’s learning content focuses on blue collar jobs which makes it unique in its reach and requirements. The company is a part of Skill India initiative of Government of India and has partnered with concerned agencies to bring its content to 200,000 rural centres across India.

Business Need

The company had a large collection of E-learning material developed using custom workflows and tools over several years. The company wanted a platform to deliver the content securely to anyone willing to take up learning; even when learners are located in remote areas with limited internet connectivity. The company also wanted to democratize content creation, curation and certification.

While building the platform we also migrated students from manual or older disparate systems (spread across 3 systems and 2 states) on to the new platform. Support was provided to learning centres during rollout for effective usage of system and feedback points were input in next iterations of development.

Challenges and Requirements

  • Remote location and limited bandwidth availability at learning centres.
  • Large scale of enrolments, locations to serve and content available.
  • Secure yet cost effective delivery of learning media.
  • Interfacing with Government Agency systems and custom workflows for bigger channel partners.

Our Role

We started out with a detailed study of existing, mostly manual and insecure workflows in place. After this study, based on customer’s vision, we put forward a multi release development plan where each release will focus on the next most immediate business need. We also designed an architecture of the proposed system which is modular, scalable, available, secure and also works without live connection to our servers on 10 year old hardware (we expected this to be case with rural area, verified later).

We have completed 3 iterations of development covering:

  • Content delivery to remote locations with semi-active net connection. Direct to browser delivery for students with reliable network connections.
  • Secure packaging of learning media. External certification of security measurements.
  • Lowest possible hardware requirements of Atom processor with 2GB RAM running Windows XP SP2.
  • Migration from old systems and progressive upgrades with each new version availability.
  • Integration with CSC portal and custom workflows for select channel partners.
  • Full function learning management workflow for colleges / polytechnics and rural learning centres.

Technologies

Java, Spring Boot, Hibernate, Angular.js, MySQL, Elastic, Mongo, Amazon Transcoder, Blender.

Benefits

The new platform brings new selling points for the client:

  • Geography, connectivity and hardware constraint free content delivery.
  • Content is secure with encryption and subject to licensing policies.
  • Superior & productive learning management workflow.
  • Self-service workflow covering on-boarding, learning to certification to placement.

Enabling one of the largest mobile network operators to boost service.

About the Client

A large mobile virtual network operator (MVNO) in the United Kingdom, Ireland, Slovakia, Hungary, and the Czech Republic. It has over 5 million customers and counting. Our client has been awarded the highest level of customer satisfaction above any other major mobile by Satmetrix in 2015 and is a 2016 Which? Recommended Mobile Provider.

Business Need

The client has a significantly large customer base, which has consolidated from Pre-Pay & Bill-Pay users.

The goal of the project is to improve online self-care channel for the client’s customers through a mobile app which would be the easiest way to keep an eye on account essentials on the move.

The objectives of the engagement were to enable better user experience, branding, logical grouping of features, ease of navigation and zero cluttering.

After the success of this engagement, we’re handling new development & maintenance of the Android & iOS mobile apps since past 5+ years, thus freeing the client’s internal resources to tackle other pressing tasks and lending flexibility in marketing & customer care.

Challenges and Requirements

  • Design of existing system was quite clunky and only technical, lacking in UI design & user experience.
  • Development of Android & iOS apps from scratch.

The specific feature requirements in the app were:

  • Account Balance
  • Top Up, Manage CC Cards, Top Up History
  • Vouchers, Club card Deals, Web Text
  • Account Details, Club card, Data Roaming, Move Number
  • Chatting, Account Usage, Bill History, Add-Ons, etc
  • Google Analytics using (GTM & Firebase)

Android: The application was delivered in 18 weeks and the design followed Android Material design concepts with support covering from OS 4.4 to 7.0.

iOS: The application was delivered in 18 weeks and with support till Swift 3.0.

Our Role

Since time was as critical as cost savings, we used cross-geo teams to sync and deliver mobile apps. We had to co-ordinate between multiple teams (Business Team, Backend / API team, Mobile Team and Testing Team).

In order to expedite delivery and have transparency, we followed Agile methodology with SCRUM model for delivery. We kept sprints duration between 2-4 weeks and had continuous delivery process with consistent feedback from stakeholders to make sure client is transparent about work-in-progress and is satisfied with the results.

The Android & iPhone apps have made mobile life easier for the client’s customers. The app is available on iTunes and Google Play and is totally free to download. Once customers get it, they just type in their Mobile phone number and follow the simple registration process. From there, customers get access to a range of options for their mobile world.

If they are on Pre-pay, they can easily top up their phone by debit/credit card, voucher or Clubcard Boost using the app. They can even top up other Mobile phone numbers using the app. If they need more data or texts, they can select add-ons as they go. It’s simple to take a look at how much credit they’ve got left and find out exactly how much they’ve being spending on data, texts or voice calls.

For Bill Pay customers, the options include being able to view bills and getting a full breakdown of calls, texts and data usage. They can top up the accounts of their friends and family and add Clubcard information to get extra points for every euro they spend.

There’s even more in the app – including free webtexts. This streamlined interface lets customers to send 200 National and 50 International texts every single month for free. It even replicates their contacts from their phone so texting is a doddle.

And if customers need to get in touch with the client, there’s a full Customer Care service on board. They get messaging to local agents as well as the full online FAQ. If that’s not enough to get the help they need, they can also link out to the client’s Twitter and Facebook with a tap.

Technologies

Android (Android Studio (Version API 17 – API 25)) and iOS (Swift 3.1).

Benefits

Sakha Global provided several benefits to the client including:

  • The continuous enhancements that are being carried out to the production environment by automating the load processes, adding reconciliation and automated balancing processes, are helping the client to improve the satisfaction of its customers.
  • Since we are adopting an iterative lifecycle, we can implement the risky and high priority requirements first. Also the minor changes in requirements can be better accommodated at design phase itself.
  • Since the new application is built using superior technology, implementing changes are much faster.
  • We have freed the client’s internal resources to tackle other pressing tasks and lent flexibility in marketing & customer care.

Sakha Global empowers India’s first reverse logistics application.

About the Client

A value chain organization focused on niche areas of supply chain, adding value to services. It is started by professionals with more than 100+ man years of experience. Headquartered in Bangalore, the client has its offices in Chennai, Hyderabad, Hubli & Mysore, and is expanding to Delhi, Mumbai & Pune.

Business Need

Reverse Logistics can have a significant impact on e-commerce/services/manufacturing companies’ bottom line with immense potential to recover value and provide superior support, experience and service to their customers. Historically, Reverse Logistics represents one of the complex areas in supply chain & logistics with many supply chain actors, acting internally and externally, with their own objectives.

The client required an alternative solution to the paper-based process of handling product returns, which was causing problems for their customers’ warehouse staff, finance department, retailers and consumers.

Challenges and Requirements

  • A headache for many manufacturers & suppliers is providing a simple way for everyone in the supply chain to handle product returns.
  • It’s a particular problem for consumer electronics suppliers, whose goods are often complex and expensive which means each return has many decisions and many players (freight, retail, repair, recycler, manufacturing departments, etc.) all making decisions and all unable to easily see what the others have done.
  • This causes an expensive confusion of returned goods arriving at warehouses without the proper checks by retailers and without complete paperwork.
  • Most businesses can efficiently manage forward logistics, but when they attempt to throw the supply chain into reverse, the wheels often start to wobble.

Our Role

Reverse Logistics application is a unique, end-to-end tech-enabled logistics solution for the most painful area of operations which has been a nightmare for all supply chain professionals. Reverse Logistics is one area where there has been huge revenue leakage across verticals and across the spectrum of business houses because of inefficient reverse logistics.

This application is a first time in the history of India, covering most of the verticals and multiple business models; be it manufacturing or distribution or retailer or service center. This application is curated to solve multiple logistics issues at the door step of the consumer as well as provide L1 service for all verticals at door step.

This is a major milestone in the history of reverse logistics industry in the country by providing a well-thought, complete solution for most problems in the reverse logistics area.

The application prompts retail returns clerk for all of the pertinent information and won’t allow them to proceed until all fields are filled in correctly. There is even a drop-down menu with a series of questions designed to trouble shoot common problems that are a result of improper installation or operation. This helps reduce ‘no fault founds’.

With the application, even a temporary staff member can handle a complex returns operation with minimal training and look like a professional while they do it. Customers are happy as the decision making process is immediate.  Staff are happy because the application minimises the time they have to spend on returns activities, which means more time being able to sell. The retailer is happy as it means that any credit due is processed and applied to their account much faster. The client’s customers are happy because they are lowering their costs and increasing their efficiencies.

The application is web & mobile-based and changes can be done on the fly – such as adding a new product or modifying a particular procedure – and roll them out immediately to various branches. Before the application, making changes was a long, drawn out process. Now, it is almost instantaneous.

We’ve set up the application so that the client’s customers can quickly integrate their returns policies and procedures into the system and populate the database with all of their product details. The Reverse Logistics application can also integrate with customers’ finance or ERP packages.

Technologies

Alfresco Activiti, Angular JS, MySQL, Android Studio, Android SDK & Volley for client side REST API consumption.

Benefits

Sakha Global provided several benefits to the client including:

  • The technology built enables the client’s customers to simplify process and deliver value. The solution is a more effective and cost-efficient method for handling returned goods.
  • Reduced costs through efficiencies in freight, repair, and the correct & visible application of processes.
  • Better service for retailers and consumers.
  • Products sent to correct local repairer rather than turn up at the warehouse of the client’s customers.
  • Enables consistent process by all retailers and other agents handling returns.

Empowering one of the first social media monitoring solutions.

About the Client

BuzzGain was founded in 2009 in Sunnyvale, California.

BuzzGain Inc. provides social media monitoring solutions. BuzzGain helps listen, learn, analyze and engage with digital influencers for outreach efforts in an actionable fashion.

Meltwater Group, one of the world’s leading global Software-as-a-Service (SaaS) companies, acquired BuzzGain Inc. for $4 Million in Feb 2010. Our solution is currently serving as the platform to enhance Meltwater’s social media monitoring service, Meltwater Buzz.

Business Need

Due to the explosive growth of social media in 2000s, tracking what’s being said about a brand or product on the Internet became a huge task. Product companies needed to track a multitude of social networking sites, blogs, message boards, podcasting sites, video blogs, micro blogs and consumer review sites on which conversations were being held. It was imperative to identify major influencers in social media and engage them to get the message out.

Big businesses use PR companies and manual systems to identify and track online conversations, but the price is often out of reach to small & medium businesses.

BuzzGain wanted to develop a do-it-yourself (DIY) solution which would enable SMBs to ‘listen, learn and analyze’ across millions of social media sources. The solution had to monitor keywords to discover relevant conversations and provide lists of news sites, blogs and other channels. There was also a need to identify influential writers and bloggers.

Challenges and Requirements

  • Remote harvest of unstructured data from multiple sources (~millions, 1.3 TB per month).
  • Data transformation (normalize across all sources), analyse data on different parameters i.e. sentiment, timeline, geography, source & demography – at run-time.
  • High performance distributed data storage and high availability.

Our Role

Sakha Global was involved from product conceptualisation to its complete development and maintenance.

The core BuzzGain service is divided into three sections: Listen, Learn, and Analyze.

  • The Listen section allows search for keywords that users have designated that they would like to monitor (i.e., keep a search out for a recently-released product model to see if they had any complaints).
  • The Learn section offers a listing of news sites, blogs, and Twitter users that have featured content relating to the user’s campaign keywords.
  • Analyze section offers charts and graphs depicting how hot the user’s search terms are on the web using technology developed with Senti-Metrics.

Sakha Global automated the data ingestion process and used big data for distributed storage. We also used NLP to develop Sentiment Analysis for Social Media.

Other functions include the ability to monitor blogs for new authors, or track which writers have been focusing on a certain topic.

BuzzGain brings all sources (blog, news, social media) into a single interface that is much easier to manage and to navigate.

Technologies

Java, JavaScript, MySQL, Solr, HDFS, Hadoop

Benefits

Sakha Global provided several benefits to the client including:

  • Proprietary media databases have long existed to help PR professionals understand their targets by building lists and sending press releases. We developed BuzzGain as an actionable application that facilitates engagement with mainstream & social media professionals without spamming them.
  • Indexing technology was developed to discover, index and catalogue over 100 Million blogs, 250,000 video bloggers, 3.5 million bloggers and 30,000 media properties including dailies, magazines, periodicals & Television / Radio.
  • 167-Node Hadoop cluster was implemented for distributed data storage having ~30TB data. MapReduce was used to map data across sources to produce intelligent analytics at runtime.
  • Through business intelligence and machine learning, personalized notifications, tips & recommendations are offered to customers.
  • The solution also enables the client to become a thought leader on Social Media by generating demographic reports.

PRODUCT DEVELOPMENT
IS IN OUR DNA.

GET STARTED