Sakha Global Blog

Social Listening – Better Consumer Influence

Social media listening, also known as social media monitoring, is the process of identifying and assessing what is being said about a company, individual, product or brand on the Internet. Conversations on the Internet produce massive amounts of unstructured data. It’s important, therefore, to define what the goals are for a social media listening initiative.

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FinTech – A Paradigm Shift in Financial Services

Financial technology (FinTech or fintech) is the new technology and innovation that aims to compete with traditional financial methods in the delivery of financial services. With breakthrough technology at our fingertips, new finance services and tools are integrating with some of the world’s most advanced digital minds. As a result, fintech services are disrupting a

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Blockchain – The New Technology of Trust

Blockchain technologies present opportunities for disruptive innovation. It enables global business transactions with less friction and more trust. The blockchain is an undeniably ingenious invention – the brainchild of a person or group of people known by the pseudonym, Satoshi Nakamoto. But since then, it has evolved into something greater. By allowing digital information to

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Augmented Reality in Retail

Augmented Reality became a household term ever since PokemonGo was launched in July 2016 and had everyone raving about it. But in fact AR is not new. AR has been used in different ways for almost a decade across a myriad of industries. Unlike Virtual Reality (VR), AR does not obstruct the view of our

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Internet of Things

The “Internet of things” (IoT) is becoming an increasingly growing topic of conversation both in the workplace and outside of it. It’s a concept that not only has the potential to impact how we live but also how we work. But what exactly is the “Internet of things” and what impact is it going to

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Artificial Intelligence in Customer Service

Delivering on increasing customer expectations is possible with the help of practical application of artificial intelligence for customer service, by combining the best of human and machine intelligence. As artificial intelligence technology matures, businesses are including it in their strategic investment roadmaps. Customer service is an area where a lot of attention is being paid

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